The Pragmadik Blog

The no-nonsense, no-bullshit insight and answers you need to grow your customer revenue, compete more effectively, and build a collaborative culture.

Strategy

Is Customer Service Dead?

I love great customer service.

OR READ ANDREA'S FULL BLOG

Why Terminology Matters

A Declaration is Not a Strategy

Transient Leaders Kill Culture For Reasons You Don't Realize

Are You Obsessed with the "What" Instead of the "How"?

Do You Presume What Customers Want?

Conway's Law and Communication

Is Company Gravity Killing Your Organization?

Why You Need to Learn Executive Tells

The Biggest Risk to Your Business

How Big Is Your Organizational Debt?

What Really Kills Organizational Productivity

Are You Creating, Killing, or Hiding Value?

Why Your SWOT is Useless

Customer Experience

Transparency Creates a Better Customer Experience

3 Signs of Organizational Dysfunctionality

Why Organizations Say But Don't Do

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